bdv99's Privacy Policy
A complete and transparent explanation of how your personal information is collected, stored, and kept safe.
1. Introduction & Scope
bdv99 (referred to below as "we", "us", or "the platform") is a trusted online casino and sports betting service provider in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains what information we collect when you use the bdv99 website, create an account, or use our services — and how we use and protect that information.
This policy applies to all users of bdv99 — from new members to regular players. By using our services, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.
2. What Information We Collect
We only collect information that is necessary to operate our services properly, ensure security, and improve your experience.
Identity Information
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- National ID or passport number (during identity verification)
Financial Information
- bKash, Nagad, or Rocket mobile number
- Bank account details (for deposits and withdrawals)
- Transaction history
- Deposit and withdrawal amounts and timestamps
Activity Information
- Gaming history and betting activity
- Time spent on the platform and session data
- Preferred games and betting types
- Bonus and promotion usage details
Technical Information
- IP address and device identifiers
- Browser type and operating system
- Cookies and session data
- Referral source and navigation patterns
3. Purpose of Data Use
bdv99 uses the information collected for the specific purposes listed below. We never use your information unnecessarily or without authorization.
Account Management
Your information is used to create, verify, and securely manage your account. It is essential for confirming your identity, protecting your login, and recovering your account.
Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. All transactions are conducted through encrypted channels.
Fraud Prevention
Technical and behavioral data is analyzed to detect and prevent suspicious activity, account theft, and financial fraud. This is done to protect your account.
Customer Support
Our 24/7 live chat and email support team uses your contact information and account details to resolve your issues. This ensures fast and effective assistance.
Service Improvement
By analyzing overall user activity patterns, we improve the platform experience, game layout, and payment methods. Personally identifiable information is not used in this analysis.
Communication & Notifications
Your email address and mobile number are used to send important account updates, transaction confirmations, and security-related notifications.
4. Cookies & Tracking Technology
The bdv99 website uses cookies and similar tracking technologies that help improve your browsing experience. Cookies are small data files stored on your device.
Essential Cookies
These cookies are essential for keeping your login session active, verifying security, and ensuring the core functionality of the platform. Without them, the site will not work properly.
Analytics Cookies
These cookies collect information to help us understand how users interact with our site. The data collected is analyzed in aggregate and does not identify any individual.
Preference Cookies
These cookies are used to remember your language preference, display settings, and personal preferences, so your experience is smoother on future visits.
5. Sharing Information with Third Parties
bdv99 never sells your personal information or transfers it to third parties for commercial purposes. However, in certain situations, sharing limited information may be necessary.
5.1 Payment Processors
Necessary financial information is shared with the relevant payment processor to complete transactions via bKash, Nagad, Rocket, and bank transfer. This information is used only for the specific transaction, and each payment service provider follows its own privacy policy.
5.2 Game Software Providers
Our game providers, including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft, may process minimal session data to operate games. This data relates only to gameplay, and your identity information is not shared with these providers.
5.3 Legal Obligations
In the event of a court order, government directive, or legal obligation, required information may be provided to the relevant authority. In such cases, we provide only the information legally required.
5.4 Security Partners
Technical data may be shared with specialized security service providers for fraud detection and account protection. These partners are contractually bound to uphold bdv99's privacy standards.
6. Data Security Measures
bdv99 applies industry-standard technical and administrative measures to protect your information. We work continuously to ensure a safe and reliable platform.
SSL Encryption
All data transmissions are encrypted via SSL/TLS protocol.
Firewall Protection
Advanced firewall and network monitoring systems are active to prevent unauthorized access.
Access Controls
Only authorized staff can access user information, and only when specifically required.
Secure Storage
All stored data is held in encrypted databases and backed up regularly.
7. Data Retention Period
bdv99 retains your information for as long as it is necessary or legally required. The retention policy for specific types of information is as follows:
Account Information
Identity information is retained while your account is active and for a defined period after account closure. This is necessary for resolving disputes and meeting legal obligations.
Transaction Information
Financial transaction records are retained for an extended period, as they are necessary for financial disputes, audits, and relevant legal requirements.
Gaming History
A history of betting and gaming activity is retained, which is useful for responsible gaming monitoring and dispute resolution.
Logs & Technical Data
System logs and technical data are generally retained for a short period and automatically deleted after a set time.
8. Your Rights & Controls
bdv99 believes you should have full control over your own information. Your rights are detailed below.
Right to Access
You may request to view the information stored in your account at any time. We will provide it within a reasonable timeframe.
Right to Correction
If any of your information is incorrect or incomplete, you can contact our support team to have it corrected.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
You may request that the processing of your information be restricted for specific purposes, particularly where legally applicable.
9. Protection of Minors
bdv99 is a platform for users aged 21 and above only. We do not intentionally collect any information from minors. Age verification is an essential step in our registration process.
If we believe a user is under 21, we immediately suspend that account and properly delete all collected information. Parents and guardians should monitor their children's internet use and use parental control software to prevent access to online gambling sites.
10. Policy Changes & Updates
bdv99 reserves the right to update this privacy policy in line with changes to its services, technology, or legal requirements. For any significant changes, we will publish a clear notice on the website and update the "Last Updated" date at the top of the page.
We advise you to review this policy regularly. Continuing to use our services after any changes indicates that you have accepted the updated policy. If you disagree with any changes, the option to close your account remains available at all times.
11. Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. bdv99 is committed to resolving any privacy-related requests or complaints from users promptly and with care.
We provide support in both Bengali and English.
Your information is secure, your game is assured
At bdv99, every transaction and piece of personal information is protected through SSL encryption and advanced security measures. Play with peace of mind.
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